Supportive Housing Coalition of New Mexico is hiring for a Supportive Services Manager in Albuquerque.
Pay range (salaried/exempt position) $37,440 - $43,630 per year
SUMMARY: Under the guidance of the Director of Community Housing, the Supportive Services Manager ensures the delivery of person-centered, culturally relevant housing services for persons emerging from homelessness in scattered-site and site-based supportive housing settings. This position manages their own caseload and a team of Service Coordinators to implement a range of housing services to include initial assessments, developing Individual Service Plans (ISP), crisis intervention, increasing access to benefits/healthcare, and community integration.
ESSENTIAL DUTIES AND RESPONSIBILTIES
Service and Program Oversight
- Enact comprehensive, culturally-relevant, and easily-accessible supportive services
- Develop goals and outcomes; track, monitor, and analyze data for continuous program improvement; generate monthly, quarterly, annual, and ad-hoc reports
- Monitor HMIS data entry, data quality and accuracy, and documentation of progress notes; conduct regular internal file audits to ensure high data integrity.
- Directly supervise team of Service Coordinators, conduct weekly team meetings, monitor and verify services provided, coach team on evidence-based practices, conduct performance evaluations
- Conduct crisis and suicide risk assessments; provide appropriate interventions and submit reports
- Develop and utilize a team-based approach to housing services; recognize individual and team strengths and areas of professional growth
- Promote positive relationship with key partners, such as property management, Coordinated Entry System, referring parties, and other service agencies.
- Outreach and engage tenants enrolled in SHC supportive housing programs
- Complete client needs assessment and create Individual Service Plan (ISP)
- Conduct benefit assessments and offer application assistance for entitlements/healthcare benefits
- Identify, assess, select, develop, and maintain referral partnerships with local agencies
- Help residents access appropriate services including but not limited to employment assistance, substance abuse counseling, skills training, home healthcare, and tenants’ rights education
- Direct and maintain Individual Development Accounts
- Facilitate tenant meetings and community social activities that cultivate positive peer networks
- Provide crisis intervention for disputes between residents and property management
- Assist residents in understanding their rights and responsibilities under their tenant lease; work with Property Management to address issues putting a resident at risk of eviction
- Maintain documentation as required by SHC policies and HUD regulations
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness
- Knowledge and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and Housing First
- Excellent leadership skills with a hands-on, lead-by-example work style.
- Excellent interpersonal skills, ability to work in a variety of settings with culturally-diverse persons and communities
- Ability to handle a high volume of work and to meet weekly and monthly goals and expectations.
- Ability to work independently and within a team environment and exercise mature judgment
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in Microsoft Word, Excel, Outlook
- Ability to drive - valid driver’s license and insurance required
- Bilingual preferred
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in human services, social work, or related field OR comparable years professional and educational experience.
- Minimum three years’ experience in homeless services or permanent supportive housing.
Interested candidates will submit a cover letter, resume and completed SHC Employment application to email@example.com