JOB Opening: Supportive Services Manager

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Supportive Housing Coalition of New Mexico is hiring for a Supportive Services Manager in Albuquerque.

Pay range (salaried/exempt position) $37,440 - $43,630 per year

SUMMARY: Under the guidance of the Director of Community Housing, the Supportive Services Manager ensures the delivery of person-centered, culturally relevant housing services for persons emerging from homelessness in scattered-site and site-based supportive housing settings. This position manages their own caseload and a team of Service Coordinators to implement a range of housing services to include initial assessments, developing Individual Service Plans (ISP), crisis intervention, increasing access to benefits/healthcare, and community integration.

ESSENTIAL DUTIES AND RESPONSIBILTIES

Service and Program Oversight

  • Enact comprehensive, culturally-relevant, and easily-accessible supportive services
  • Develop goals and outcomes; track, monitor, and analyze data for continuous program improvement; generate monthly, quarterly, annual, and ad-hoc reports
  • Monitor HMIS data entry, data quality and accuracy, and documentation of progress notes; conduct regular internal file audits to ensure high data integrity.
  • Directly supervise team of Service Coordinators, conduct weekly team meetings, monitor and verify services provided, coach team on evidence-based practices, conduct performance evaluations
  • Conduct crisis and suicide risk assessments; provide appropriate interventions and submit reports
  • Develop and utilize a team-based approach to housing services; recognize individual and team strengths and areas of professional growth
  • Promote positive relationship with key partners, such as property management, Coordinated Entry System, referring parties, and other service agencies.

Supportive Services

  • Outreach and engage tenants enrolled in SHC supportive housing programs
  • Complete client needs assessment and create Individual Service Plan (ISP)
  • Conduct benefit assessments and offer application assistance for entitlements/healthcare benefits
  • Identify, assess, select, develop, and maintain referral partnerships with local agencies
  • Help residents access appropriate services including but not limited to employment assistance, substance abuse counseling, skills training, home healthcare, and tenants’ rights education
  • Direct and maintain Individual Development Accounts
  • Facilitate tenant meetings and community social activities that cultivate positive peer networks
  • Provide crisis intervention for disputes between residents and property management
  • Assist residents in understanding their rights and responsibilities under their tenant lease; work with Property Management to address issues putting a resident at risk of eviction
  • Maintain documentation as required by SHC policies and HUD regulations

 KNOWLEDGE, SKILLS, AND ABILITIES

  • Demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness
  • Knowledge and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and Housing First
  • Excellent leadership skills with a hands-on, lead-by-example work style.
  • Excellent interpersonal skills, ability to work in a variety of settings with culturally-diverse persons and communities
  • Ability to handle a high volume of work and to meet weekly and monthly goals and expectations.
  • Ability to work independently and within a team environment and exercise mature judgment
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in Microsoft Word, Excel, Outlook
  • Ability to drive - valid driver’s license and insurance required
  • Bilingual preferred

 EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree in human services, social work, or related field OR comparable years professional and educational experience.
  • Minimum three years’ experience in homeless services or permanent supportive housing.

Interested candidates will submit a cover letter, resume and completed SHC Employment application to hr@shcnm.org