JOB OPENING: Supportive Housing Specialist

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Supportive Housing Specialist – Gallup, NM

JOB SUMMARY:

Under the guidance of the Director of Community Housing via the Compliance Supervisor, the Supportive Housing Specialist is responsible for managing a new tenant-based supportive housing program for eligible adults and their families diagnosed with a severe mental illness in the McKinley County area. This position provides person-centered, trauma-informed, housing services for persons emerging from homelessness to housing. This position coordinates a range of housing services which may include application and eligibility, conducting Housing Quality Standards (HQS) inspections, handling the issuance of rental assistance vouchers, and managing relationships and processes with  landlords/property managers.

RESPONSIBILITIES/DUTIES:

Service and Program Oversight

  • Handle all applicable activities related to housing including: processing of program applications, enrollment briefings, support with housing search and application assistance, Housing Quality Standards (HQS) inspections, lease signing and move-in procedures, recertification process, and calculations
  • Enter, monitor and quality-check all SHC, MFA, and HMIS data, complete file notes in a timely manner, and maintain timely/complete documentation as required by SHC’s policies and funder regulations
  • Adhere to all confidentiality and protected information regulations
  • Maintain positive relationships with key partners, such as landlords and property managers, the Supportive Services agency making program referrals, and other service agencies
  • Work with landlords/property managers and participants to understand rights and responsibilities, to address barriers and create collaborative plans to promote housing retention
  • Assist participants with rent payments and portions
  • Submit monthly status reports to supervisor regarding participant data reporting, participant progress, as well as housing program issues and successes

Supportive Services

  • Work closely with the local Supportive Services provider to ensure that appropriate documentation is supplied on their end for any participants entering the program
  • Help participants access their Supportive Services provider to obtain appropriate services including case management, mainstream benefits, counseling, life skills, vocational services, home healthcare, and other services as needed
  • Promote supportive workshops and community activities for participants
  • Assist participants in understanding their rights and responsibilities under their lease; work with landlords/property managers to address various issues per program requirements

  KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent interpersonal skills; demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness
  • Knowledge of NM Housing Laws and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and Housing First principles
  • Ability to handle a high volume of work, and to meet weekly and monthly goals, expectations and deadlines
  • Ability to work independently and remotely, within a team environment, and exercise mature judgment
  • Proficiency in Microsoft Word, Excel, Outlook
  • Ability to drive – valid driver’s license and insurance required
  • Bilingual preferred

 EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree in human services, social work, or related field OR comparable professional and educational experience
  • Minimum of two years’ experience working in housing, homeless services, or social services
  • People with lived experience of homelessness and/or mental health recovery are encouraged to apply

WORK ENVIRONMENT

  • Most essential duties are performed in an office environment with exposure to a variety of business equipment and other pertinent materials normally found in this type of work setting; need to have effective manual dexterity to operate various business equipment
  • May occasionally require lifting of various materials and equipment to a maximum of 40 pounds
  • Work is normally performed in an area permitting partial-to-total privacy
  • The work may require travel to other locations throughout the city, state, and country

Send cover letter, resume, and completed SHC Employment Application to hr@shcnm.org

SHC Employment Application can be found at www.shcnm.org/job-openings/

SHC-NM is an EEO employer