JOB OPENING: Supportive Housing Specialist

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Supportive Housing Specialist – Gallup, NM


Under the guidance of the Director of Community Housing via the Compliance Supervisor, the Supportive Housing Specialist is responsible for managing a new tenant-based supportive housing program for eligible adults and their families diagnosed with a severe mental illness in the McKinley County area. This position provides person-centered, trauma-informed, housing services for persons emerging from homelessness to housing. This position coordinates a range of housing services which may include application and eligibility, conducting Housing Quality Standards (HQS) inspections, handling the issuance of rental assistance vouchers, and managing relationships and processes with  landlords/property managers.


Service and Program Oversight

  • Handle all applicable activities related to housing including: processing of program applications, enrollment briefings, support with housing search and application assistance, Housing Quality Standards (HQS) inspections, lease signing and move-in procedures, recertification process, and calculations
  • Enter, monitor and quality-check all SHC, MFA, and HMIS data, complete file notes in a timely manner, and maintain timely/complete documentation as required by SHC’s policies and funder regulations
  • Adhere to all confidentiality and protected information regulations
  • Maintain positive relationships with key partners, such as landlords and property managers, the Supportive Services agency making program referrals, and other service agencies
  • Work with landlords/property managers and participants to understand rights and responsibilities, to address barriers and create collaborative plans to promote housing retention
  • Assist participants with rent payments and portions
  • Submit monthly status reports to supervisor regarding participant data reporting, participant progress, as well as housing program issues and successes

Supportive Services

  • Work closely with the local Supportive Services provider to ensure that appropriate documentation is supplied on their end for any participants entering the program
  • Help participants access their Supportive Services provider to obtain appropriate services including case management, mainstream benefits, counseling, life skills, vocational services, home healthcare, and other services as needed
  • Promote supportive workshops and community activities for participants
  • Assist participants in understanding their rights and responsibilities under their lease; work with landlords/property managers to address various issues per program requirements


  • Excellent interpersonal skills; demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness
  • Knowledge of NM Housing Laws and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and Housing First principles
  • Ability to handle a high volume of work, and to meet weekly and monthly goals, expectations and deadlines
  • Ability to work independently and remotely, within a team environment, and exercise mature judgment
  • Proficiency in Microsoft Word, Excel, Outlook
  • Ability to drive – valid driver’s license and insurance required
  • Bilingual preferred


  • Bachelor’s degree in human services, social work, or related field OR comparable professional and educational experience
  • Minimum of two years’ experience working in housing, homeless services, or social services
  • People with lived experience of homelessness and/or mental health recovery are encouraged to apply


  • Most essential duties are performed in an office environment with exposure to a variety of business equipment and other pertinent materials normally found in this type of work setting; need to have effective manual dexterity to operate various business equipment
  • May occasionally require lifting of various materials and equipment to a maximum of 40 pounds
  • Work is normally performed in an area permitting partial-to-total privacy
  • The work may require travel to other locations throughout the city, state, and country

Send cover letter, resume, and completed SHC Employment Application to

SHC Employment Application can be found at

SHC-NM is an EEO employer