Full time, $15 – $16 per hour
The Service Coordinator uses a person-centered approach to offer supportive services to persons emerging from homelessness in scattered-site, supportive housing settings. Services include initial assessments, developing Individual Self-Sufficiency Plans (ISP), crisis intervention, increasing access to benefits/healthcare, community integration, and community development within the residential community. The Service Coordinator ought to familiar with evidence-based practices such as: Housing First, harm reduction, motivational interviewing, and Trauma-Informed Care. The Service Coordinator will work collaboratively with a range of community service providers to coordinate and ensure tenants are stabilizing in housing, improving the quality of their lives, and integrating into the community.
- Outreach and engage tenants enrolled in SHC supportive housing programs, developing supportive, professional relationships with all residents. Meet tenants at minimum monthly to provide strengths-based service coordination services designed to assist tenants in obtaining and maintaining stable housing.
- In collaboration with tenant, create person-centered Individual Service Plan (ISP) addressing short term and long term goals to be reviewed and completed quarterly. Complete needs assessment at entry to inform ISP goals.
- Identify, assess, select, develop, and maintain referral partnerships with local service resource agencies; develop an accurate provider list and facilitate supportive linkages between residents, external agencies, and community resources as requested by the resident; assist residents in learning how to use public transportation
- Help residents access pre-vocational and vocation/employment assistance, peer counseling, substance abuse counseling, special-needs skills training, safe sex education, and tenants’ rights education; assist residents in securing home health care and housekeeping services, as needed
- Conduct benefit assessments and offer application assistance for entitlements/healthcare benefits. Direct and maintain Individual Development Accounts to assist low-income individuals in building assets
- Facilitate tenant meetings and community social activities that cultivate positive peer support networks
- Provide crisis intervention (as needed and when requested) or provide consultation in the management of disputes or differences between residents and property management
- Assist residents in understanding their rights and responsibilities under their tenant lease; work with Property Management to address issues putting a resident at risk of eviction, reviewing barriers and creating collaborative plans to promote housing retention
- Maintain documentation regarding program supportive services as required by SHC policies and HUD regulations
- Develop goals and outcomes for the program; track, monitor, and analyze data for continuous program improvement; report program outcomes to internal and external stakeholders
- Perform other housing and resident-related assignments as directed by supervisor
- People with lived experiences of homelessness, mental health recovery, substance use recovery, etc. are encouraged to apply.
- BA/BS from an accredited college or university in Social Work or related Human Services field OR four years comparable work experience PLUS
- Minimum two years’ experience working with individuals with serious mental illness and/or substance abuse issues, the homeless, or other under-served populations
- Experience working with housing programs, community organizations, and social services
SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, LICENSES, CERTIFICATIONS, ETC:
- Demonstrated experience in successfully working with diverse populations especially individuals who have experienced homelessness
- Possess a high level of tolerance and understanding for individuals who present with active symptoms with urgent and complex needs.
- Familiarity with community resources and services
- Excellent interpersonal, verbal, and written communication skills.
- Ability to work independently and within a team environment and exercise mature judgment
- Computer and technology proficient
- Knowledge of federal Fair Housing laws in relation to Reasonable Accommodations for persons with disabilities
- Bilingual preferred
Send cover letter, resume, and completed SHC Employment Application to firstname.lastname@example.org
SHC Employment Application can be found at www.shcnm.org/job-openings/
SHC-NM is an EEO employer