JOB OPENING: Service Coordinator

Posted on Posted in Uncategorized

Full time, $15 – $16 per hour

JOB SUMMARY:  

The Service Coordinator uses a person-centered approach to offer supportive services to persons emerging from homelessness in scattered-site, supportive housing settings. Services include initial assessments, developing Individual Self-Sufficiency Plans (ISP), crisis intervention, increasing access to benefits/healthcare, community integration, and community development within the residential community. The Service Coordinator ought to familiar with evidence-based practices such as: Housing First, harm reduction, motivational interviewing, and Trauma-Informed Care. The Service Coordinator will work collaboratively with a range of community service providers to coordinate and ensure tenants are stabilizing in housing, improving the quality of their lives, and integrating into the community.

RESPONSIBILITIES/DUTIES:

  • Outreach and engage tenants enrolled in SHC supportive housing programs, developing supportive, professional relationships with all residents. Meet tenants at minimum monthly to provide strengths-based service coordination services designed to assist tenants in obtaining and maintaining stable housing.
  • In collaboration with tenant, create person-centered Individual Service Plan (ISP) addressing short term and long term goals to be reviewed and completed quarterly. Complete needs assessment at entry to inform ISP goals.
  • Identify, assess, select, develop, and maintain referral partnerships with local service resource agencies; develop an accurate provider list and facilitate supportive linkages between residents, external agencies, and community resources as requested by the resident; assist residents in learning how to use public transportation
  • Help residents access pre-vocational and vocation/employment assistance, peer counseling, substance abuse counseling, special-needs skills training, safe sex education, and tenants’ rights education; assist residents in securing home health care and housekeeping services, as needed
  • Conduct benefit assessments and offer application assistance for entitlements/healthcare benefits. Direct and maintain Individual Development Accounts to assist low-income individuals in building assets
  • Facilitate tenant meetings and community social activities that cultivate positive peer support networks
  • Provide crisis intervention (as needed and when requested) or provide consultation in the management of disputes or differences between residents and property management
  • Assist residents in understanding their rights and responsibilities under their tenant lease; work with Property Management to address issues putting a resident at risk of eviction, reviewing barriers and creating collaborative plans to promote housing retention
  • Maintain documentation regarding program supportive services as required by SHC policies and HUD regulations
  • Develop goals and outcomes for the program; track, monitor, and analyze data for continuous program improvement; report program outcomes to internal and external stakeholders
  • Perform other housing and resident-related assignments as directed by supervisor

EDUCATION/EXPERIENCE:

  • People with lived experiences of homelessness, mental health recovery, substance use recovery, etc. are encouraged to apply.
  • BA/BS from an accredited college or university in Social Work or related Human Services field OR four years comparable work experience PLUS
  • Minimum two years’ experience working with individuals with serious mental illness and/or substance abuse issues, the homeless, or other under-served populations
  • Experience working with housing programs, community organizations, and social services

SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, LICENSES, CERTIFICATIONS, ETC:

  • Demonstrated experience in successfully working with diverse populations especially individuals who have experienced homelessness
  • Possess a high level of tolerance and understanding for individuals who present with active symptoms with urgent and complex needs.
  • Familiarity with community resources and services
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to work independently and within a team environment and exercise mature judgment
  • Computer and technology proficient
  • Knowledge of federal Fair Housing laws in relation to Reasonable Accommodations for persons with disabilities
  • Bilingual preferred

Send cover letter, resume, and completed SHC Employment Application to hr@shcnm.org

SHC Employment Application can be found at www.shcnm.org/job-openings/

SHC-NM is an EEO employer