Full-time; $16 - $18 per hour
SUMMARY: The Housing Specialist uses a person-centered approach to coordinates all tasks necessary to link persons emerging from homelessness to tenant-based rental assistance and permanent housing, integrating evidence-based practices effective with individuals and families who have experienced homelessness. Services include processing applications, ensuring program eligibility, conducting Housing Quality Standards (HQS) inspections, issuing rental assistance vouchers, coordinating with supportive service providers, and triaging with landlords and owners.
The Housing Specialist ought to be familiar with evidence-based practices such as: Housing First, harm reduction, motivational interviewing, and Trauma-Informed Care. The Housing Specialist will work collaboratively with a range of community service providers to ensure tenants are stabilizing in and retaining their housing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Process initial program applications to verify homelessness, disability, and income status in order to ensure program eligibility.
- Facilitate enrollment briefings to advise participants of programmatic guidelines and tenants' rights. Schedule recertification appointments to review annually.
- Calculate tenant's rental portion based on verified income to ensure tenants pay no more than 30% of their adjusted income towards rent. Update calculations annually, at minimum.
- Conduct Housing Quality Standards (HQS) inspections to ensure unit meets basic health and safety guidelines; coordinate follow ups to ensure tenants and landlords have the necessary information and resources to make corrections for failed items.
- Attend lease signing and move-in appointment
- Provide housing search and application assistance, as needed.
- Develop and maintain partnerships with local landlords.
- Be familiar with New Mexico Housing Laws and offer information to tenants and landlords, as needed.
- Assist residents in understanding their rights and responsibilities under their tenant lease; work with landlords to address issues putting a resident at risk of eviction, reviewing barriers and creating collaborative plans to promote housing retention
- Maintain timely and complete documentation regarding tenant eligibility, communications, unit compliance, and housing payments as required by SHC policies and funder regulations
- Complete timely and accurate data entry into Community Housing database systems, including Grand Terra and HMIS
- Provide crisis intervention (as needed and when requested) or provide consultation in the management of disputes or differences between residents and property management
- Assist with the collection of rent payments and front desk reception as needed
- Submit monthly status reports to supervisor regarding tenant progress, issues, and successes
- Perform other assignments as directed by supervisor
KNOWLEDGE, SKILLS, AND ABILITIES
- HQS certification or ability to obtain within 6 months of hire
- Demonstrated experience in successfully working with diverse populations, especially individuals who have experienced homelessness
- Possess a high level of tolerance and understanding for individuals who present with active symptoms with urgent and complex needs.
- Strong level of customer service, attention to detail, organized, competitive, and follow through to completion.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to handle a high volume of work and to meet weekly and monthly goals and expectations.
- Ability to work independently and within a team environment and exercise mature judgment
- Proficiency in the use of Microsoft Word, Excel, Outlook
- Knowledge of the Fair Housing Act, the New Mexico Human Rights Act and the Uniform Owner-Resident Relations Act
- Ability to drive - valid driver’s license and insurance required
- Bilingual preferred
EDUCATION AND/OR EXPERIENCE
- People with lived experiences of homelessness, mental health recovery, substance use recovery, etc. are encouraged to apply.
- BA/BS from an accredited college or university, or comparable work experience.
- Minimum two years' experience working with housing programs, community organizations, and social services
- Preferred two years’ experience working with individuals with serious mental illness and/or substance abuse issues, the homeless, or other under-served populations
SHC-NM is an EEO Employer
Applicants must submit a cover letter, resume, and completed SHC Employment Application to email@example.com