JOB OPENING: Housing & Services Coordinator

Posted on Posted in Jobs

Full time; $16 - $19 per hour


The Housing and Services Coordinator provides person-centered, trauma-informed, housing services for persons emerging from homelessness to housing. This position coordinates a range of housing services to include application and eligibility, conducting Housing Quality Standards (HQS) inspections, handling the issuance of rental assistance vouchers, and managing relationships and processes with landlords/property managers. This position also provides supportive services, identifying and connecting resources, initiating referrals, and fostering community integration.


Service and Program Oversight

  • Handle all activities related to housing including: processing of program applications, enrollment briefings, support with housing search and application assistance, Housing Quality Standards (HQS) inspections, lease signing and move-in procedures, recertification process, and calculations
  • Enter, monitor and quality-check all SCH and HMIS data, complete case notes in a timely manner, and maintain timely/complete documentation as required by SHC policies and funder regulations
  • Adhere to all confidentiality and protected information regulations
  • Maintain positive relationships with key partners, such as landlords and property managers, Coordinated Entry System, referring parties and other service agencies
  • Work with landlords/property managers and participants/residents to understand rights and responsibilities, to address barriers and create collaborative plans to promote housing retention
  • Assist with the collection of rent payments and assist with front desk reception coverage as needed
  • Respond to tasks/duties assigned by Director and/or Executive Team, as needed

Supportive Services

  • Provide outreach to participants in SHC’s housing programs and residents at SHC program sites
  • Deliver comprehensive, supportive and easily-accessible wrap-around, referral-based services for participants/residents including needs assessments and Individual Service Plans
  • Identify, assess, select, develop, and maintain referral partnerships with local agencies
  • Help participants access appropriate services including case management, mainstream benefits, counseling, life skills, vocational services, home healthcare, and other services as needed
  • Promote supportive workshops and community activities for participants/residents
  • Assist participants/residents in understanding their rights and responsibilities under their lease; work with landlords/property managers to address various issues


  • Excellent interpersonal skills; demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness
  • Knowledge of NM Housing Laws and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and Housing First
  • Ability to handle a high volume of work, and to meet weekly and monthly goals/expectations
  • Ability to work independently, within a team environment, and exercise mature judgment
  • Proficiency in Microsoft Word, Excel, Outlook
  • Ability to drive - valid driver’s license and insurance required
  • Bilingual preferred


  • Bachelor’s degree in human services, social work, or related field OR comparable professional and educational experience
  • Minimum of two years’ experience working in housing, homeless services, or social services
  • People with lived experience of homelessness and/or mental health recovery are encouraged to apply


  • Most essential duties are performed in an office environment with exposure to a variety of business equipment and other pertinent materials normally found in this type of work setting; need to have effective manual dexterity to operate various business equipment
  • May occasionally require lifting of various materials and equipment to a maximum of 40 pounds
  • Work is normally performed in an area permitting partial-to-total privacy
  • The work may require travel to other locations throughout the city, state, and country

Send cover letter, resume, and completed SHC Employment Application to

SHC Employment Application can be found at

SHC-NM is an EEO employer