Full time; $16 - $19 per hour

JOB SUMMARY:  

The Housing and Services Coordinator provides person-centered, trauma-informed, housing services for persons emerging from homelessness to housing. This position coordinates a range of housing services to include application and eligibility, conducting Housing Quality Standards (HQS) inspections, handling the issuance of rental assistance vouchers, and managing relationships and processes with landlords/property managers. This position also provides supportive services, identifying and connecting resources, initiating referrals, and fostering community integration.

RESPONSIBILITIES/DUTIES:

Service and Program Oversight

• Handle all activities related to housing including: processing of program applications, enrollment briefings, support with housing search and application assistance, Housing Quality Standards (HQS) inspections, lease signing and move-in procedures, recertification process, and calculations
• Enter, monitor and quality-check all SCH and HMIS data, complete case notes in a timely manner, and maintain timely/complete documentation as required by SHC policies and funder regulations
• Adhere to all confidentiality and protected information regulations
• Maintain positive relationships with key partners, such as landlords and property managers, Coordinated Entry System, referring parties and other service agencies
• Work with landlords/property managers and participants/residents to understand rights and responsibilities, to address barriers and create collaborative plans to promote housing retention
• Assist with the collection of rent payments and assist with front desk reception coverage as needed
• Respond to tasks/duties assigned by Director and/or Executive Team, as needed

Supportive Services

• Provide outreach to participants in SHC’s housing programs and residents at SHC program sites
• Deliver comprehensive, supportive and easily-accessible wrap-around, referral-based services for participants/residents including needs assessments and Individual Service Plans
• Identify, assess, select, develop, and maintain referral partnerships with local agencies
• Help participants access appropriate services including case management, mainstream benefits, counseling, life skills, vocational services, home healthcare, and other services as needed
• Promote supportive workshops and community activities for participants/residents
• Assist participants/residents in understanding their rights and responsibilities under their lease; work with landlords/property managers to address various issues

 KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent interpersonal skills; demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness
• Knowledge of NM Housing Laws and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and Housing First
• Ability to handle a high volume of work, and to meet weekly and monthly goals/expectations
• Ability to work independently, within a team environment, and exercise mature judgment
• Proficiency in Microsoft Word, Excel, Outlook
• Ability to drive - valid driver’s license and insurance required
• Bilingual preferred

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in human services, social work, or related field OR comparable professional and educational experience
• Minimum of two years’ experience working in housing, homeless services, or social services
• People with lived experience of homelessness and/or mental health recovery are encouraged to apply

WORK ENVIRONMENT

• Most essential duties are performed in an office environment with exposure to a variety of business equipment and other pertinent materials normally found in this type of work setting; need to have effective manual dexterity to operate various business equipment
• May occasionally require lifting of various materials and equipment to a maximum of 40 pounds
• Work is normally performed in an area permitting partial-to-total privacy
• The work may require travel to other locations throughout the city, state, and country

Send cover letter, resume, and completed SHC Employment Application to hr@shcnm.org

SHC Employment Application can be found at www.shcnm.org/job-openings/

SHC-NM is an EEO employer